Our Professional Services
On-Demand Event Support
Empower your participants, donors and staff with instant answers to their technology questions via a turnkey on-demand support solution tailored to your event program.
Why Work With Us?
Premier Customer Service
Our support team represents you with professionalism and ensures each touch point leaves a positive impression — in turn, freeing up your staff to focus on the event and fundraising experience.
Optimization by Channel
Guided by case data, we help you select the right combination of phone, chat and email support to encourage your constituents to get answers on demand. And we provide ongoing insights on what they’re asking so you can help them become more effective fundraisers.
Enhanced Fundraising Activity
Participants who use support services make larger gifts and raise 133% more money than those who don’t reach out — make sure you’re supporting your most engaged constituents.
Help in Real Time
We offer truly on-demand, real-time support, helping your constituents make donations, register, log in or reset passwords, update their information, use your fundraising tools and more.
From Our Clients
“I’m so incredibly grateful that we found the Charity Dynamics support team when we did. 2022 was by far one of the craziest years our event has ever seen, and with all the change we were dealing with with since the pandemic, participant support definitely would’ve fallen by the wayside if it weren’t for their team.
We received so much positive feedback from our constituents about the CD support staff, even from some of our longest standing fundraisers. Having the ability to get their questions answered on the spot, in a way that they preferred, meant everything to them. And our team knows that because of that support, we weren’t missing vital donations or registrations simply because of a minor confusion. We wouldn’t have survived this past year without them!”
Discover Our Services
On-demand support benefits all types of events, from runs, walks and rides to DIY, youth events and more. In fact, on-demand support users represent just 3% of all participants but 12% of all fundraising revenue!
Take a look at our on-demand support solutions — we customize each support solution to fit your unique program, so we are representing your organization as effectively as your own staff:
Email, Phone, and Chat Support
Get immediate and relevant customer support for participants and donors via the combination of channels that best fits your needs.
Give your constituents the ability to engage with a live chat agent directly from your website. “Got a question?”
Produce an accurate and insightful hub for your constituents to get immediate answers to the most common asked questions.
Extended Night and Weekend Hours
