Product Support Specialist

Description of Position:

As a Project Support Specialist, you will be working directly with customers, our Client Coordinators, and VP of Product Delivery. This role will provide hands on participant/client support, quality assurance testing of applications for client launch, reporting support, and some aspects of product operations and management to ensure the success of our Boundless Fundraising solutions.

Responsibilities:

  • Maintain high client satisfaction with primary focus on providing the best client care.
  • Interact with clients, Client Coordinators, and other internal subject matter experts to help troubleshoot and resolve product problems or issues.
  • Diagnose and resolve client questions or problems over email in the areas of product functionality and bugs/enhancements.
  • Track and document inbound support requests and ensure proper notation of client problems or issues.
  • Assist Client Coordinators in the execution and of test cases for client apps.
  • Draft documentation for product usage and test case scenarios.
  • Answer participant/client questions and debug issues reported by our users using our online support tools.
  • Configuration of Boundless Fundraising using an Admin Tool.
  • Other duties as needed.

Skills/Education/Experience:

  • BA/BS or equivalent work experience required
  • Strong attention to detail
  • Strong organizational skills
  • Strong work ethic with the ability to multi-task while working in a fast-paced environment
  • A strong “can do” attitude with the ability to identify solutions, not just problems
  • Excellent communication and client service skills
  • Working knowledge of MS Excel and MS Word
  • Experience working with non-profits a plus

Current Terms of the Position: 

  • Part-time with potential to become Full Time
  • Contracted, 15-20 hours/week to start
  • In office, schedule TBD based on need and availability

Interested individuals should send a cover letter and resume to jobs@charitydynamics.com.