On-Demand Customer Support

Empower Participants, Donors, and Staff with Instant Answers via Phone, Chat, and Email

Access to on-demand support engages your most committed fundraisers and largest donors so that their technology questions are answered right away, empowering them to raise and donate more. For staff, it frees up their time to focus on the event and fundraising experience. Let us handle all your phone, chat and email needs in a turn-key solution tailored to your event program.

Optimize by Channel

Select the right combination of phone, chat and email support that will empower your constituents to get answers on demand.

On-Demand Support

Whether you need support during regular business hours or just nights and weekends, we can tailor a schedule to fit your program and budget.

Premier Customer Service

Our support staff represents you with professionalism and ensures every touch point leaves a positive impression.

Drive Fundraising and Donations

Support users make larger gifts and raise more money than those who don’t reach out – make sure you are supporting your most engaged constituents.

Insights and Optimization

We aggregate case data to make recommendations for improving your event and web experience.

Featured Project Offerings

Charity Dynamics provides immediate and relevant participant support to website users who are registering or donating to a peer-to-peer fundraising program. Team members go through a rigorous discovery, strategy and set-up before beginning support services with a client, ensuring our staff has the proper training and resources to carry out professional and effective support.

Participant inquiries include:

Help making a donation
Help registering
Help using fundraising tools (send email, update personal pages)
Update information (recognition names, soft credits)
Event information (When will I receive my t-shirt?)
Help logging in / Password resets

Learn More

Charity Dynamics provides admin support for mid-level site administrators to deliver immediate and relevant assistance to site users who need support in a variety of ways. Team members go through a rigorous discovery, strategy and set-up before beginning support services with a client, ensuring our staff has the proper training and resources to carry out professional and effective support. Quality management reports are provided monthly to ensure ongoing satisfaction.

Case types include: