On-Demand Customer Support

Empower Participants, Donors, and Staff with Instant Answers via Phone, Chat, and Email

Access to on-demand support engages your most committed fundraisers and largest donors so that their technology questions are answered right away, empowering them to raise and donate more. For staff, it frees up their time to focus on the event and fundraising experience. Let us handle all your phone, chat and email needs in a turn-key solution tailored to your event program.

Optimize by Channel


Select the right combination of phone, chat and email support that will empower your constituents to get answers on demand.

On-Demand Support


Whether you need support during regular business hours or just nights and weekends, we can tailor a schedule to fit your program and budget.

Premier Customer Service


Our support staff represents you with professionalism and ensures every touch point leaves a positive impression.

Drive Fundraising and Donations


Support users make larger gifts and raise more money than those who don’t reach out – make sure you are supporting your most engaged constituents.

Insights and Optimization


We aggregate case data to make recommendations for improving your event and web experience.

Featured Project Offerings

Charity Dynamics provides immediate and relevant participant support to website users who are registering or donating to a peer-to-peer fundraising program. Team members go through a rigorous discovery, strategy and set-up before beginning support services with a client, ensuring our staff has the proper training and resources to carry out professional and effective support.

Participant inquiries include:

  • Help making a donation
  • Help registering
  • Help using fundraising tools (send email, update personal pages)
  • Update information (recognition names, soft credits)
  • Event information (When will I receive my t-shirt?)
  • Help logging in / Password resets

Charity Dynamics provides admin support for mid-level site administrators to deliver immediate and relevant assistance to site users who need support in a variety of ways. Team members go through a rigorous discovery, strategy and set-up before beginning support services with a client, ensuring our staff has the proper training and resources to carry out professional and effective support. Quality management reports are provided monthly to ensure ongoing satisfaction.

Case types include:

  • Updating site content
  • System generated reports
  • Constituent record updates and management
  • Product configurations
  • Product research
  • Event Manager configuration and use

On-Demand Customer Support Services:

  • Administrator / Affiliate / Volunteer Support
  • Participant / Donor Support
  • Email Support
  • Chat Support
  • Phone Support
  • Outbound Phone Campaigns
  • Proactive Chat

Want to Talk On-Demand Customer Support?

Client Examples: Customer Support

Alzheimer’s Association: Participant Support

The Alzheimer’s Association partnered with Charity Dynamics to provide on-demand support for their annual walks throughout the nation.

Volunteers of America: Admin Support

The national office of Volunteers of America partnered with Charity Dynamics to offer a technical support system to help their affiliate chapter maintain their website and online presence.

Best Friends Animal Society: Participant Support

The Best Friends Animal Society partnered with Charity Dynamics to provide seasonal support for their annual fundraising event, Strut Your Mutt.

Looking for Customer Support Resources?

Blog: Participant Support Program Benchmarking


Blog: Event Performance Insights from Customer Support


Webinar: Participant Support FTW


Blog: Why Your P2P Program Needs On-Demand Support


Want to Talk P2P Fundraising?