On-Demand Customer Support
Empower Participants, Donors, and Staff with Instant Answers via Phone, Chat, and Email
Optimize by Channel
Select the right combination of phone, chat and email support that will empower your constituents to get answers on demand.
Whether you need support during regular business hours or just nights and weekends, we can tailor a schedule to fit your program and budget.
Premier Customer Service
Our support staff represents you with professionalism and ensures every touch point leaves a positive impression.
Drive Fundraising and Donations
Support users make larger gifts and raise more money than those who don’t reach out – make sure you are supporting your most engaged constituents.
Insights and Optimization
We aggregate case data to make recommendations for improving your event and web experience.
Featured Project Offerings
On-Demand Customer Support Services:
- Administrator / Affiliate / Volunteer Support
- Participant / Donor Support
- Email Support
- Chat Support
- Phone Support
- Outbound Phone Campaigns
- Proactive Chat
Want to Talk On-Demand Customer Support?
Client Examples: Customer Support
The national office of Volunteers of America partnered with Charity Dynamics to offer a technical support system to help their affiliate chapter maintain their website and online presence.