Affiliate Support Solutions

Provide your affiliates with the on-demand support that they come to expect

For Affiliate/Chapters/Volunteers:


Charity Dynamics provides support for mid-level site administrators. Affiliate support delivers immediate and relevant assistance to site users who need support in a variety of ways. Team members go through a rigorous discovery, strategy and set-up before beginning support services with a client, ensuring our staff has the proper training and resources to carry out professional and effective support. Quality management reports are provided monthly to ensure ongoing satisfaction.

Available Support Channels


Email


Phone

Mid-level Administrators of Site:


  • Chapter site administrators
  • Event Managers
  • E-communication managers
  • Volunteer Administrators

Case Types include::


  • Updating site content
  • System generated reports
  • Constituent record updates and management
  • Product configurations
  • Product research
  • Event Manager configuration and use

Offerings:


  • General Support, 8am – 6pm (CDT), Monday through Friday

A Team of Certified Experts

All Charity Dynamics support staff members have completed the Blackbaud partner certification program. Staff members maintain high levels of technical system knowledge and are deeply familiar with the platforms that empower constituents to raise money for nonprofit organizations.

Our team members possess expansive business knowledge of multiple national fundraising programs and are trained to assist affiliates and volunteers with their site maintenance and constituent management, which includes support field operations for peer-to-peer programs. Case management follows pre-approved standards approved by the client.

Want to Talk On-Demand Support for Your Affiliates?