Volunteers of America

Volunteers of America

Project Description

Volunteers of America (VOA) is a national nonprofit, spiritually-based organization providing local human service programs and the opportunity for individual and community involvement. The national office of Volunteers of America partnered with Charity Dynamics to offer a technical support system to help their affiliate chapter maintain their website and online presence.

Project Details

Client Volunteers of America
Skills Support, Strategy, Fundraising

VOA Challenge


  • Provide on demand support for the VOA national digital team and 32 independent affiliate chapters
  • The national team at Volunteers of America wanted to provide affiliates with support resources that balanced quick help with technology tools but also provide training and documentation for common requests


  •  Implemented email and phone support for staff to provide both quick and convenient channels to Charity Dynamics support staff
  • Created a case tagging system for incoming requests to track common questions and identify needed areas of training.
VOA Approach
VOA Outcome


  • Charity Dynamics support staff assisted with over 200+ support requests from affiliate chapters reducing the time needed by national staff to support affiliates
  •  Developed personalized step by step documentation to decrease duplicated support requests saving the organization time and budget
  • Created personalized training to empower affiliate staff on how to best use online marketing and fundraising tools.

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