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Everybody Needs Support

Everybody Needs Support

The phone rings again and Emily can barely catch her breath before answering what seems to be the hundredth call of the day. If this were a radio show, she would have already awarded the music festival tickets to a lucky caller 25 calls ago. She pulls the headset mic to her lips and puts on her friendliest support team sounding voice…

Brave New World of Mobile Chat – Part 1

The world of mobile communication is shifting away from the mobile “broadcast” that is the foundation of Twitter, Instagram and  Facebook. In this two part blog series, Charity Dynamics Production Solutions Coordinator, Vince Malouf, examines and explains this...