by Cary Schwartz | Strategy
By 2017 millennials will have more spending power than any other age group. Let that sink in for a bit. There are more than 80 million millennials (Generation Y)—the demographic group born between 1979 and 2001—in the United States. While there is a portion still in...
by Cary Schwartz | Strategy
It’s my birthday, so I’m writing this blog post from the DMV. Yep, Maryland is one of those states where your license expires on your birthday, so here I sit while I wait for my number to be called. As I wait, my thoughts turn of course, to donor service and some...
by Sue Dalos | Fundraising
Behind every great hero is an even greater side-kick! Saving the world is a big job and despite all of their amazing powers none of the super heroes from the Marvel or DC Universes have been able to save the planet single-handedly. In the new run of movies and TV...
by Michael Lukenbill | Strategy
There are tons of books on how to provide outstanding customer support. They recommend strategic language, exercising conversation control, adjusting your tone. All of those things are important, but there is one key ingredient to excellent support that, if missing,...
