by Cary Schwartz | Fundraising, Strategy
The phone rings again and Emily can barely catch her breath before answering what seems to be the hundredth call of the day. If this were a radio show, she would have already awarded the music festival tickets to a lucky caller 25 calls ago. She pulls the headset mic to her lips and puts on her friendliest support team sounding voice…
by Cary Schwartz | Technology
Peer-to-peer (P2P) fundraising has become critical to the success of many nonprofits, large and small. Having a good P2P platform on your side can help your constituents easily achieve their fundraising goals and allow you build stronger connections with those...
by Sue Dalos | Fundraising
Welcome back side-kicks! In case you missed it, here is what happened in last week’s episode (Part 1: The Making of a Superhero). We talked about: the importance of building a strong superhero base (your digital platform) the making of (or recruiting) your...
by Sue Dalos | Fundraising
Behind every great hero is an even greater side-kick! Saving the world is a big job and despite all of their amazing powers none of the super heroes from the Marvel or DC Universes have been able to save the planet single-handedly. In the new run of movies and TV...
by Michael Lukenbill | Strategy
There are tons of books on how to provide outstanding customer support. They recommend strategic language, exercising conversation control, adjusting your tone. All of those things are important, but there is one key ingredient to excellent support that, if missing,...
