fbpx
Everybody Needs Support

Everybody Needs Support

The phone rings again and Emily can barely catch her breath before answering what seems to be the hundredth call of the day. If this were a radio show, she would have already awarded the music festival tickets to a lucky caller 25 calls ago. She pulls the headset mic to her lips and puts on her friendliest support team sounding voice…

Find Your Ideal P2P Platform

Find Your Ideal P2P Platform

Peer-to-peer (P2P) fundraising has become critical to the success of many nonprofits, large and small. Having a good P2P platform on your side can help your constituents easily achieve their fundraising goals and allow you build stronger connections with those...
Leading with Empathy

Leading with Empathy

There are tons of books on how to provide outstanding customer support. They recommend strategic language, exercising conversation control, adjusting your tone. All of those things are important, but there is one key ingredient to excellent support that, if missing,...